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Privacy Policy for SenSec.app
(the Android application)

Introduction

SenSec.app is committed to protecting the privacy and security of our users’ data. This Privacy Policy outlines the types of personal information we collect, how it’s used, and the measures we take to protect it.

Information Collection and Use

Personal Information: We collect personal information that you provide when creating an account, such as your name, email address, and phone number. This information is used to personalize your experience, provide customer support, and communicate important updates.

Usage Data: We collect data on how the application is accessed and used. This includes information such as your device’s Internet Protocol (IP) address, browser type, browser version, our app’s pages that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

Location Data: For security patrols and incident reporting, we may use and store information about your location if you give us permission to do so. You can enable or disable location services when you use our app at any time, through your device settings.

Data Sharing and Disclosure

We do not sell, trade, or rent users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

Data Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our app.

Your Rights

You have the right to access, update, or delete the information we have on you. Whenever made possible, you can access, update, or request deletion of your personal information directly within your account settings section.

Changes to This Privacy Policy

SenSec.app has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

Contact Us

If you have any questions about this Privacy Policy, the practices of this app, or your dealings with this app, please contact us at: privacy@sensec.app.

This document was last updated on 2024-02-16.

Privacy Policy for the SenSec.app Website

Introduction

Welcome to SenSec.app. Your privacy is crucial to us. This Privacy Policy outlines the types of information we collect from our website visitors and how we use, protect, and manage it.

Information Collection

Personal Information: When visiting SenSec.app, any information you provide, such as names, contact details, or any other form submission, is collected solely to fulfill your requests or to enhance your user experience.

Cookies and Tracking Data: We use cookies and similar tracking technologies to track activity on our website and store certain information. These are used to analyze trends, administer the site, and gather demographic information about our user base as a whole.

Use of Data

The data we collect is used in various ways, including to:

  • Provide and maintain our website
  • Improve your experience by personalizing the web content
  • Understand how our website is used to improve it continuously
  • Communicate with you, either directly or through one of our partners, including for customer service, updates, and marketing
  • Detect, prevent, and address technical issues

Sharing Your Data

We do not sell or rent personal information to third parties. We may share data with trusted partners to perform statistical analysis, send you email or postal mail, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to SenSec.app, and they are required to maintain the confidentiality of your information.

Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights

SenSec.app aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data. If you wish to be informed about what personal data we hold about you and if you want it to be removed from our systems, please contact us.

Changes to This Privacy Policy

Our Privacy Policy may change from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our website before the change becoming effective and update the “last updated” date at the top of this Privacy Policy.

Contact Us

For any questions or comments about this Privacy Policy, please contact us at: privacy@sensec.app.

This document was last updated on 2024-02-16.

Start Your 14-Day Free Trial Today

No Credit Card Required – Experience Any Plan on Us

Everything You Need to Know

Frequently Asked Questions

WHAT FEATURES ARE INCLUDED IN THE FREE TRIAL?

During your 14-day free trial, you’ll have full access to all the features of the plan you select. We understand the importance of finding the right fit for your security management needs, which is why we allow you to switch between plans freely during the trial period. This flexibility ensures that you can thoroughly explore and determine which paid plan best suits your requirements and which specific features are essential for your operations, all at no cost.

DO I NEED TO PROVIDE A CREDIT CARD TO START THE FREE TRIAL?

No, you do not need to provide a credit card to start your free trial. We want you to experience SenSec.app’s capabilities without any upfront commitment or worry. Begin exploring our platform today, completely risk-free.

Can I change my plan after signing up?

Yes, you can change your selected plan at any time. If you decide to upgrade, you’ll simply pay the price difference for the current month. Conversely, if you choose to downgrade, we’ll refund the unused portion of your monthly fee. This ensures that you always have the flexibility to adjust your plan according to your changing security needs and budget.

What kind of support can I expect with each plan?

The level of support you can expect varies with each plan to best meet your needs. With our STARTER plan (free), you’ll receive email support with a response time of up to 5 days. For the PROFESSIONAL plan, support is also provided via email, but with a quicker response time of 24 hours. Our highest tier, the ELITE plan, offers both email and chat support with an impressive response time of just 1 hour. This tiered support system ensures that you receive the assistance you need, when you need it, based on your chosen plan.

Is onboarding support available for new users?

Onboarding support varies by plan to ensure you get off to the best start with SenSec.app. For STARTER plan users, onboarding support is not included. PROFESSIONAL plan users can avail of onboarding assistance through email, providing guidance to set up and maximize the use of our platform. ELITE plan subscribers benefit from direct onboarding support through chat within the application, ensuring immediate assistance. Additionally, for a one-time fee (as per our pricing structure), users of any plan can schedule a video call with a technician for a comprehensive 1-6 hour session. This session is designed to facilitate full system integration and tailor the setup to your specific operational needs.

What are the system requirements for SenSec.app?

To access the SenSec.app dashboard, all you need is a stable internet connection and a computer or smartphone equipped with a web browser. For guards using our mobile application, a smartphone with either Android or iOS operating system is required, along with NFC support to utilize all features of the app effectively. These minimal requirements ensure that SenSec.app is accessible and functional for all users, facilitating seamless security management and operations.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We use Stripe’s localised payment methods in an effort to support the most common payment methods for our users globally. To find out what methods are supported in your geography you will be able to view the options in the checkout flow when you upgrade your account. Credit cards (Visa, Amex, Mastercard) are supported across all geographies.

DO YOU OFFER SELF-HOSTING?

No, we don’t currently support a self-hosted option.

DO YOU OFFER ANY DISCOUNTS FOR STARTUPS?

We do not offer any discounts at the moment.

DO PLANS HAVE A MINIMUM CONTRACT?

No, our plans do not have a minimum contract requirement. We believe in providing flexibility and allowing our users to choose what works best for them without being tied down by long-term commitments. This approach ensures that you can adapt your security management solution as your needs evolve.